Frequently Asked Questions

Please read our FAQ before sending a message.

What are the delivery charges for orders from the Online Shop?

Depending on the size and weight of each item carriage will be calculated per delivery. For more information please check with the seller.

Which payment methods are accepted in the Online Shop?

All payment shall be made through Paypal. We do not offer Credit Facilities. Standard Credit & Debit cards are acceptable.

How long will delivery take?

delivery can take up to 14 days from order date depending on the type of work required. For work presented on Felt Moon should be no longer than 7 days lead time. Personalised work may vary depending on the order. Please contact the vendor to discuss a schedule.

How secure is shopping in the Online Shop? Is my data protected?
Your credit card and identity information are secure.
Identity: Verified by Trustwave
What exactly happens after ordering?

Once full payment has been received the official order will be sent to the vendor. The vendor will contact the buyer with any requests as per order. If a standard order placed for completed work the goods will be shipped according to the vendors standard terms.

Do I receive an invoice for my order?

You will recieve a standard order confirmation with a full payment record. If you require any further confirmation please contact us.

Contact Felt Moon

    Looking to sell on Felt Moon?

    Please send examples of your work to:

    Please send high quality images of your artwork. We may ask you to post samples if we cannot be certain of the quality so please be patient.

    If we like what we see then we’ll ask you to sign up if you haven’t already. We’ll be in touch as soon as you have. We hope that your application is successful.

    Successful applicants will be asked to make payment prior to any exhibits being displayed on Felt Moon. Now your ready to start making money online.